Ontario Food Terminal COVID 19 Information Page

All fruits and vegetables are available in good supply. We have strict protocols in place to protect the health and safety of everyone at our facility. This includes new rules for cleaning and disinfection and for minimizing personal contact.

The Ontario Food Terminal has been designated an essential business and we continue to provide a safe and reliable food supply to the people of Ontario.

Below are the Protocols in Place at the OFT for the differenent areas. 

Attention All Buyers - Effective June 14th, 2020:

Temperature checks and screening and questioning at main entrance

  • No person shall enter the Terminal with a temperature higher than 38C. You must contact your primary health care provider, Telehealth Ontario (1-866-797-0000) your Public Health or Toronto Public Health (416-338-7600) for clearance before returning to the OFT.
  • Access with a card: All front access gates are open 12 am to 3:00 pm.  
  • Non-card access: Southeast gate is open 2 am – 10 am. After 10 am, entry is via the main gate only.
  • Parking deck entrance to the building is open 2 am – 10 am. After 10 am, anyone needing building access must use the front access gates.
  • No person shall enter the Terminal if they have a cough, fever or difficulty breathing.
  • No person shall enter the Terminal if they have travelled internationally or have been in close contact with another person who has travelled internationally, within the preceding 14-days, except to the United States.
  • All persons entering the Terminal must wear a face mask or a face shield.
  • All persons must practice and maintain physical distancing in all areas of the Terminal.
  • The use of gloves is strongly encouraged.

Limited buyer access to Farmers’ Market area

  • Buyers are permitted to park in the 600, 700 and 800 rows, as this area has been converted into a buyer parking area.
  • All persons must wear face masks or shields in all areas of the Terminal and properly dispose them into waste containers.
  • Starting at 3 a.m., a limited number of buyers will be allowed to walk into the Farmers’ Market area through a controlled entry/exit located at the east end of the 300/400 rows at a time to view products and negotiate price.  This is controlled to maintain distance and prevent loitering.
  • Those buyers who wish to remain at vehicle and place phone orders can continue to do so and the product will be delivered.
  • The line for buyers wishing to enter the Farmers’ Market will be managed by Ontario Food Terminal Board Police, as well as physical distancing within the Farmers’ Market.
  • Buyers may walk along the Farmers’ Market roadways at a distance from growers until you wish to make contact.
  • Buyers will not be allowed into tenant stalls and must stand at the designated do not cross line painted on the asphalt at the edge of the former buyers’ parking space.  A control rope or barrier must be in place to maintain proper distance.
  • Buyers waiting to speak to farmers must comply with physical distancing protocols issued by Toronto Public Health. 
  • Buyers are allowed to use two wheeled dollies to carry purchased product to their vehicles.
  • After placing an order, buyers must return to their vehicle and the order will be delivered to the vehicle for loading.

Buyer Access to Warehouse Area and Docks

  • Buyers are permitted to gain access to the dock system and those warehouses who permit access to view produce offered for sale.
  • Buyers must sign in and out at each warehouse visited.  Have your buyer access card with you for reference to sign in.
  • Those buyers who wish to use a two wheeled cart to transport their produce purchases to their vehicles can do so on the dock and it will be up to the warehouse tenant’s discretion as to whether or not to permit the cart into their warehouse space.
  • Otherwise tenants will bring the produce to your vehicle for you to load.

Limited movement for buyers and drivers at the Terminal

  • No entry to second floor office spaces.
  • Buyers are not allowed access to the mezzanine offices within the warehouse.
  • No entry to warehouse mezzanine office area.
  • No buyer vehicles in Farmers’ Market area.
  • Buyers are not permitted to wait or line up in front of warehouses for an opening.  Buyers are to return to their trucks or move to another available warehouse.

Advance orders and electronic payments

  • If you prefer, place your orders either in advance or by phone or digitally once you get to OFT.
  • Buyers are encouraged to make arrangements with tenants for electronic payments.

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Attention All Farmers’ Market Tenants - June 14th, 2020:

Temperature checks and screening when entering Ontario Food Terminal (OFT)

  • No person shall enter the Terminal with a temperature higher than 38C. You must contact your primary health care provider, Telehealth Ontario (1-866-797-0000) your Public Health or Toronto Public Health (416-338-7600) for clearance before returning to the OFT.
  • Access with a card: All front access gates are open 12 am to 3:00 pm.  
  • Non-card access: Southeast gate is open 2 am – 10 am. After 10 am, entry is via the main gate only.
  • Parking deck entrance to the building is open 2 am – 10 am. After 10 am, anyone needing building access must use the front access gates.
  • No person shall enter the Terminal if they have a cough, fever or difficulty breathing.
  • No person shall enter the Terminal if they have travelled internationally or have been in close contact with another person who has travelled internationally, within the preceding 14-days, except to the United States.
  • All persons entering the Terminal must wear a face mask or a face shield.
  • The use of gloves is strongly encouraged.
  • Tenant vehicles or carriers can enter via the 100-200 or 300-400 roadway and exit at the top or bottom of the 500 row or the designated entry/exit in the 1000 row.
  • Carriers delivering for farmers’ market tenants are permitted but drivers must stay in their trucks at all times.

Limited entry to Farmers’ Market area for buyers

  • Tenants and buyers must wear face masks or shields.  Use of gloves is strongly encouraged.
  • A limited number of buyers will be allowed to walk into the Farmers’ Market at a time to view products and negotiate price, but will not be allowed into tenant stalls.  They must stand at the designated do not cross line painted on the asphalt at the edge of the former buyers’ parking space.  A control rope or barrier must be in place to maintain proper distance.
  • Buyers are allowed to use two wheeled dollies to carry purchased product to their vehicles.
  • Buyers waiting to speak to farmers must comply with physical distancing protocols issued by Toronto Public Health. 
  • Access for dailies is limited to only those who came to the market last year.

Limiting personal contact

  • Face masks or shields are mandatory for all persons in the Farmers’ Market area and all common areas of the Ontario Food Terminal.
  • Designated tenant delivery persons, identified by wearing pinnies, are allowed to deliver product directly from the stall to the buyer’s vehicle.  They are to stay in the centre of the roadway and only approach their own stall.
  • Access for dailies is limited to only those who came to the market last year.

Tracking personal contact

  • Track all interactions with buyers and designated delivery persons each day.

Advance orders & electronic payments

  • Encourage your buyers to place orders in advance.
  • If not possible, accept orders by phone or digitally once they are at OFT.
  • Encourage buyers to make electronic payments.

Cleaning and sanitation

  • All kiosks and equipment must be cleaned and sanitized frequently.
  • Encourage use of hand sanitizer in your stall.

When you become aware of a confirmed case of COVID-19 of an employee or when you have reason to believe that an employee is displaying symptoms of COVID-19

  • If the employee is present at work at the Ontario Food Terminal, send the employee home immediately.  Advise the employee to self-isolate and contact their primary health provider, Telehealth at 1-866-797-0000, their local Public Health or Toronto Public Health at 416-338-7600.  The employee is to follow the direction of their primary health provider, Telehealth or Toronto Public Health unit.
  • If the employee is at home, do not permit the employee to come to work at the Ontario Food Terminal.
  • If the employee has not been diagnosed with COVID-19 but is symptomatic with a cough, fever, sore throat or shortness of breath, send the employee home and encourage the employee to self-isolate and contact their primary health provider, Telehealth at 1-866-797-0000, their Public Health or Toronto Public Health at 416-338-7600 for clearance before returning to work.
  • Follow your company’s COVID-19 Response Plan which must include contacting Toronto Public Health and advising the Board of a confirmed case or when you have reason to believe that an employee is displaying symptoms of COVID-19, without revealing the name of the employee.  You must also advise the Board of the steps you have taken in accordance with your Plan which will include the date the employee last worked and/or the employee’s last work shift, the employee’s designated work area, date tested and/or date of confirmed COVID-19, confirmation that all close contact persons have been sent home for self-isolation for 14 days and steps you have taken to sanitize and disinfect your premises with a projected date  of when you plan to re-open your premises.
  • Should the tenant fail to contact your Public Health or Toronto Public Health, the Board may take steps to contact Toronto Public Health, if the Board deems it necessary to do so.

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Attention All Warehouse Tenants - Effective June 14th, 2020

Temperature checks when entering Ontario Food Terminal (OFT)

  • No person shall enter the Terminal with a temperature higher than 38C. You must contact your primary health care provider, Telehealth Ontario (1-866-797-0000) your Public Health or Toronto Public Health (416-338-7600) for clearance before returning to the OFT.
  • Access with a card: All front access gates are open 12 am to 3:00 pm.  
  • Non-card access: Southeast gate is open 2 am – 10 am. After 10 am, entry is via the main gate only.
  • Parking deck entrance to the building is open 2 am – 10 am. After 10 am, anyone needing building access must use the front access gates.
  • No person shall enter the Terminal if they have a cough, fever or difficulty breathing.
  • No person shall enter the Terminal if they have travelled internationally or have been in close contact with another person who has travelled internationally, within the preceding 14-days, except to the United States.
  • All persons entering the Terminal must wear a face mask or a face shield.
  • The use of gloves is strongly encouraged.

Cleaning and sanitation

  • Tenants shall clean and sanitize all common points of contact and equipment in their warehouse spaces frequently. 
  • All tenants, employees and buyers MUST use hand sanitizer upon entry to the Terminal warehouse space.

Limiting personal contact

  • All persons must wear face masks or shields in all areas of the Terminal and properly dispose them into waste containers.
  • All persons must practice and maintain physical distancing in all areas of the Terminal.
  • Tenants are required to develop an internal protocol that is consistent with guidance issued by the Ministry of Health and Ministry of Labour, Training and Skills Development related to the protection of employees in the context of covid-19.
  • Buyers are permitted to gain access to the dock system and those warehouses who permit access to view produce offered for sale.  Those buyers who wish to use a two wheeled cart to transport their produce purchases to their vehicles can do so on the dock and it will be up to the warehouse tenant’s discretion as to whether or not permit the cart into their warehouse space.
  • Buyers are not allowed access to the mezzanine offices within the warehouse.
  • Tenants are required to have all staff wear face masks or shields within their warehouse. 
  • Tenants are strongly encouraged to require all staff to wear disposable gloves.
  • All used personal protective equipment must be properly disposed into waste containers.
  • Tenants are strongly encouraged to stagger staffing to limit potential exposure.
  • Tenants are strongly encouraged to designate specific employees to interact with buyers within their warehouse.
  • Designated specific employees making deliveries to buyers are to be identified by wearing pinnies.
  • Buyers are permitted to enter the warehouse units if permitted by the Tenant.

Tracking personal contact

  • Tenants are required to keep a tracking log of all interactions between buyers and designated salespersons and delivery persons each day.  This log must include the buyer access card number or the name of the buyer and the date and time the buyer enters and leaves the tenant’s warehouse.

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Attention All Office Tenants - Effective April 1st, 2020:

Temperature checks, screening and questioning at main entrance

  • No entry to anyone with a temperature higher than 38C. You must contact your primary health care provider, Telehealth Ontario (1-866-797-0000) or Toronto Public Health (416-338-7600) for clearance before returning to the OFT.
  • Access with a card: All front access gates are open 2 am to Noon. After 12 Noon, entry is via the main gate only.
  • Non-card access: Southeast gate is open 2 am – 10 am. After 10 am, entry is via the main gate only.
  • Parking deck entrance to the building is open 2 am – 10 am. After 10 am, anyone needing building access must use the front access gates.
  • No entry if you have a cough, fever or difficulty breathing
  • If you have travelled internationally or have been in close contact with another person who has travelled internationally, except to the United States, you are not allowed on the Ontario Food Terminal property for 14 days after the date of return to Canada.

Actions required as of May 14, 2020

Limit access and personal contacts

  • All persons must wear face masks or shields in all common areas of the Ontario Food Terminal.
  • The use of disposable gloves is strongly encouraged.
  • Access to second-floor office areas only.
  • All office doors must be closed.
  • Restrict visits by business associates.

When you become aware of a confirmed case of COVID-19 of an employee or when you have reason to believe that an employee is displaying symptoms of COVID-19

  • If the employee is present at work the Ontario Food Terminal, send the employee home immediately.  Advise the employee to self-isolate and contact their primary health provider, Telehealth at 1-866-797-0000 or Toronto Public Health at 416-338-7600.  The employee is to follow the direction of their primary health provider, Telehealth or Toronto Public Health unit.
  • If the employee is at home, do not permit the employee to come to work at the Ontario Food Terminal.
  • If the employee has not been diagnosed with COVID-19 but is symptomatic with a cough, fever, sore throat or shortness of breath, send the employee home and encourage the employee to self-isolate and contact their primary health provider, Telehealth at 1-866-797-0000 or Toronto Public Health at 416-338-7600 for clearance before returning to work.
  • Follow your company’s COVID-19 Response Plan which must include contacting Toronto Public Health and advising the Board of a confirmed case or when you have reason to believe that an employee is displaying symptoms of COVID-19, without revealing the name of the employee.  You must also advise the Board of the steps you have taken in accordance with your Plan which will include the date the employee last worked and/or the employee’s last work shift, the employee’s designated work area, date tested and/or date of confirmed COVID-19, confirmation that all close contact persons have been sent home for self-isolation for 14 days and steps you have taken to sanitize and disinfect your premises with a projected date  of when you plan to re-open your premises.
  • Should the tenant fail to contact Toronto Public Health, the Board may take steps to contact Toronto Public Health, if the Board deems it necessary to do so.

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Reduce the spread of illness through preventive measures

 

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth with unwashed hands and avoid close contact with people who are ill.
  • Emphasize to your employees and buyers to stay home when they have a cough, fever, or have difficulty breathing.
  • Cover your cough or sneeze with a tissue, then immediately throw the tissue in the garbage and wash your hands. If you don’t have a tissue, sneeze or cough into your sleeve or arm.
  • Clean and disinfect frequently touched objects and surfaces.
  • Stay at least 2 metres away from other people wherever possible. No physical contact, like handshakes, permitted.

Stay informed:

The Terminal will remain open to continue to provide a safe and reliable food supply to the people of Ontario.

We will modify our protocols as needed as COVID-19 evolves and update you on the actions we are taking.  

More details about this protocol

www.oftb.com

Twitter @ONFoodTerminal

Instagram @ontariofoodterminalboard

Questions about the protocol

Call us (416) 259-5479 or email us at info@oftb.com

About COVID-19

Toronto Public Health: https://www.toronto.ca/community-people/health-wellness-care/diseases-medications-vaccines/coronavirus/

 

Ontario Ministry of Health: https://ontario.ca/coronavirus

 

Health Canada: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html

 

World Health Organization: https://www.who.int/emergencies/diseases/novel-coronavirus-2019

 

Canadian Produce Marketing Association: https://cpma.ca/docs/default-source/foodsafety/covid-19_information_for_the_canadian_produce_sector.pdf