Ontario Food Terminal Buyer Protocol

Attention All Buyers - OFT Buying Protocol effective April 9th, 2021

Covid-19 Self-Screening Prior to Entering the Ontario Food Terminal

Limited buyer access to Farmers’ Market area

  • Buyers are permitted to park in the 600, 700 and 800 rows, as this area has been converted into a buyer parking area.  Those buyers who wish to remain at vehicle and place phone orders can continue to do so and the product will be delivered to them in these parking areas.
  • All persons must wear face masks and those persons with a medical exemption must wear a face shield, in all areas of the Terminal and properly dispose them into waste containers.
  • Beginning at 3 a.m., buyers will be allowed to walk into the Farmers’ Market fenced in area through a controlled entry/exit located at the east end of the 300/400 rows, east end of the 500 row or west end of the 600 row to view products, negotiate price and purchase products. This area is controlled to maintain physical distancing and to prevent loitering.  
  • The line for buyers wishing to enter the Farmers’ Market will be managed by Ontario Food Terminal Board Police, as well as physical distancing within the Farmers’ Market.
  • Buyers may walk along the Farmers’ Market roadways at a distance from growers until you wish to make contact.
  • Buyers will not be allowed into tenant stalls and must stand at the designated do not cross line painted on the asphalt at the edge of the former buyers’ parking space.  A control rope or barrier will be in place to maintain proper distance.
  • Buyers waiting to speak to farmers must comply with physical distancing protocols issued by Toronto Public Health. 
  • Buyers are allowed to use two wheeled dollies and/or flower carts to carry purchased product to their vehicles.
  • After placing an order, buyers must return to their vehicle and the order will be delivered to the vehicle for loading.

Buyer Access to Warehouse Area and Docks

  • Buyers are permitted to gain access to the dock system and those warehouses who permit access to view produce offered for sale would be limited to a maximum of three (3) buyers per unit at a time.  For example, if a tenant rents 2 warehouse units, then six (6) buyers would be permitted to enter at a time.
  • Buyers must sign in and out at each warehouse visited.   
  • Those buyers who wish to use a two wheeled cart to transport their produce purchases to their vehicles can do so on the dock and it will be up to the warehouse tenant’s discretion as to whether or not to permit the cart into their warehouse space.
  • Otherwise, tenants will bring the produce to your vehicle for you to load.

Limited movement for buyers and drivers at the Terminal

  • No entry to second floor office spaces.
  • Buyers are not allowed access to the mezzanine offices within the warehouse.
  • Buyers are not permitted to wait or line up in front of warehouses for an opening.  Buyers are to return to their trucks or move to another available warehouse.

Advance orders and electronic payments

  • If you prefer, place your orders either in advance or by phone or digitally once you get to OFT.
  • Buyers are encouraged to make arrangements with tenants for electronic payments.

Reduce the spread of illness through preventive measures

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth with unwashed hands and avoid close contact with people who are ill.
  • Emphasize to your employees to stay home when they have a cough, fever, or have difficulty breathing.
  • Cover your cough or sneeze with a tissue, then immediately throw the tissue in the garbage and wash your hands. If you don’t have a tissue, sneeze or cough into your sleeve or arm.
  • Clean and disinfect frequently touched objects and surfaces.
  • Stay at least 2 metres away from other people wherever possible. No physical contact, like handshakes, permitted.

Stay informed:

The Terminal will remain open to continue to provide a safe and reliable food supply to the people of Ontario.

We will modify our protocols as needed as COVID-19 evolves and update you on the actions we are taking.  

More details about this protocol


Twitter @ONFoodTerminal

Instagram @ontariofoodterminalboard

Questions about the protocol

Call us (416) 259-5479 or email us at info@oftb.com

About COVID-19

Toronto Public Health: https://www.toronto.ca/community-people/health-wellness-care/diseases-medications-vaccines/coronavirus/


Ontario Ministry of Health: https://ontario.ca/coronavirus


Health Canada: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html


World Health Organization: https://www.who.int/emergencies/diseases/novel-coronavirus-2019


Canadian Produce Marketing Association: https://cpma.ca/docs/default-source/foodsafety/covid-19_information_for_the_canadian_produce_sector.pdf